Privacy Policy, Terms & Conditions, Refund & Cancellation Policy

This Privacy Policy explains how Chinmaya Vidyalaya, Kolazhy collects, uses and protects information provided by visitors, students and parents through this website. The school is committed to ensuring that your personal information is protected and used responsibly.

Information We Collect

When you interact with our website, we may collect information such as:

• Name of the student or parent/guardian
• Email address
• Phone number
• Communication details submitted through enquiry or contact forms
• Technical information such as browser type, IP address and device information for website security and analytics purposes

How We Use Your Information

The information collected through this website is used only for legitimate educational and administrative purposes, including:

• Responding to enquiries
• Providing school-related information
• Communicating with parents and guardians
• Administrative and academic purposes
• Improving our website and services

We do not sell, rent or trade your personal information to third parties.

Data Security

We implement reasonable administrative and technical measures to safeguard personal information collected through our website. While we strive to protect your information, no method of transmission over the Internet is completely secure.

Online Fee Payment Portal

Chinmaya Vidyalaya, Kolazhy provides access to an online fee payment portal operated by a third-party service provider. The fee payment portal is available at:

https://chinmayavidyalayakolazhy.eschoolweb.org/

Online payment transactions are processed through this external portal. When you use the fee payment portal, the payment-related information is handled by the payment gateway and the third-party portal provider in accordance with their systems and applicable regulations. The school website does not store your debit card, credit card or net banking credentials.

Privacy Policy for Online Payments

The details provided by you while making online fee payments shall be utilised only for the purpose of processing payments to Chinmaya Vidyalaya, Kolazhy. All payment-related data is kept secure by the payment processing system and shall not be disclosed to unauthorised persons or used for any purpose other than fee collection and related accounting requirements.

Terms & Conditions for Online Payments

Parents/Guardians using the online payment facility agree to the following terms and conditions:

• Detailed instructions regarding the payment process are available on the fee payment portal login page.
• After selecting the Pay option, you will be redirected to the payment gateway where payment can be made using Net Banking, Debit Card or Credit Card.
• Upon successful payment, a Payment Confirmation Slip or transaction acknowledgement will be generated. Parents are advised to retain this for future reference.
• If the payment is unsuccessful, the transaction status will indicate failure.
• If there is a delay or no response after payment authorisation, do not attempt another payment immediately. First verify with your bank or card issuer whether the amount has been debited.
• If your bank account or card has been debited, please do not make another payment. Contact the school accounts department with the transaction reference details.
• Always note the bank reference number, transaction ID or payment gateway reference for future communication.

Cancellation & Refund Policy

There is no cancellation option available for users once an online fee payment has been successfully made.

In case of duplicate payment or any payment-related discrepancy, the parent/guardian or student should contact the School Office / Accounts Department and provide proof of the transaction, such as:

• Transaction reference number
• Payment acknowledgement slip
• Bank statement showing the debit entry

Eligible refunds will be processed by the School Accounts Department. Approved refunds are generally initiated within 10-15 working days. After initiation, the payment gateway forwards the refund to the issuing bank, and the final credit to the customer account may take approximately 8-15 working days, depending on the policies and processing timelines of the respective bank.

Failed or Pending Bank Transactions

In some cases, a bank transaction may fail or remain pending due to network issues, banking server delays or payment gateway interruptions. If the amount has been debited from your account but a payment confirmation has not been received, please:

• Do not make another payment immediately
• Check your bank account or card statement
• Keep the transaction reference number or bank acknowledgement
• Contact the School Accounts Department with the transaction details

The school will verify the transaction with the payment gateway and bank records before confirming the payment status or processing any applicable refund.

Disclaimer

The information, articles, notices and documents published on this website are provided solely for general information purposes. While every effort is made to ensure accuracy, Chinmaya Vidyalaya, Kolazhy shall not be held legally responsible for any inadvertent errors, omissions or technical inaccuracies that may occur due to unavoidable circumstances.

Third-Party Links

This website may contain links to external websites, including the online fee payment portal. Chinmaya Vidyalaya, Kolazhy is not responsible for the privacy practices, content or security policies of external websites. Users are advised to review the privacy policies and terms of those websites before submitting personal or financial information.

Contact Us

For any questions regarding this Privacy Policy, online fee payment, refund requests or transaction-related issues, please contact:

Chinmaya Vidyalaya - Kolazhy
Chinmaya Gardens, Kolazhy,
Thrissur - 680010, Kerala, India

Phone: 0487 2200439, 0487 2200639
Email: chinvidhya@gmail.com
Website: www.chinmayavidyalaya.org

Acceptance of Policy

By accessing this website or using the online fee payment facility, you acknowledge that you have read, understood and agreed to this Privacy Policy, Terms & Conditions and Refund & Cancellation Policy. The school reserves the right to update or modify these policies from time to time, and such changes shall become effective upon publication on this website.